Lulu Hypermarket

Lulu Retail Holdings

AI Operating System

DeployOne
Viewing as

Operating scope

Country head

Capability

All capabilities

Active handovers

0

Outcomes written back

0

Information density is explain.

Agent mesh

36 agents, five layers, one mesh

Agents do not sit in silos. A sensing agent writes evidence into the lake, a reasoning agent turns it into a proposal, a conversing agent asks the person who owns it, and an acting agent carries it out under a stated limit. Guard agents watch the whole mesh.

Sense → Reason → Converse → ActGuard layer across allEvery write is logged

Agents by layer

Agents by state right now

How much each may do alone

The mesh, layer by layer

Read left to right. Evidence flows one way; decisions flow back.

Sense

Reason

Converse

Act

Guard

Every agent, in full

Filter by layer and state. Each row states what it reads, what it writes, and the human gate it cannot pass.

AgentLayerStateRuns todayMay actHuman gateAgreementVertical

Shelf Sentinel

Reads Aisle cameras, Till lines · writes Gap picks, Shelf truth

SenseRunning18,420ProposesSection head confirms gaps94%Hypermarkets and stores

Aisle Concierge

Reads Bay map, Live stock · writes Answers, Unserved demand

ConverseRunning9,640FullHands over on request91%Hypermarkets and stores

Queue Forecaster

Reads Footfall, Till states · writes Till requests

ReasonWaiting on human1,104ProposesDuty manager opens tills88%Hypermarkets and stores

Replenishment Planner

Reads Shelf truth, DC stock · writes Purchase orders

ActRunning4,210FullPlanner veto above AED 250k93%Supply chain and logistics

Demand Sensor

Reads Sales, Weather, Events · writes Demand curves

SenseRunning22,800FullNone90%Supply chain and logistics

Route Builder

Reads Orders, Traffic · writes Load plans

ReasonWaiting on human640ProposesController releases plan92%Supply chain and logistics

Supplier Correspondent

Reads ASN, Contracts · writes Written chases

ConverseRunning820DraftsBuyer signs claims89%Supply chain and logistics

Countdown Pricer

Reads Batch expiry, Sales curve · writes Markdowns

ActRunning6,120FullFloor price set by human95%Fresh food and production

Production Planner

Reads Sales, Weather · writes Tray plans

ReasonWaiting on human380ProposesHead baker accepts87%Fresh food and production

Cold Chain Sentinel

Reads Chiller probes · writes Break alerts

GuardWaiting on human2,940ProposesTechnician confirms96%Fresh food and production

Rescue Router

Reads Expiry, Live orders · writes Rescue offers

ActArmed210FullFresh manager opens window90%Fresh food and production

Substitution Agent

Reads Stock, Acceptance history · writes Substitute offers

ConverseRunning7,410ProposesPicker confirms92%E-commerce and delivery

Slot Planner

Reads Pick capacity, Rider supply · writes Open slots

ReasonWaiting on human1,860ProposesNode manager closes slots91%E-commerce and delivery

Care Agent

Reads Order state, Policy · writes Written answers

ConverseRunning5,280FullCare lead above AED 30093%E-commerce and delivery

Basket Agent

Reads Order history, Loyalty · writes Prefilled baskets

ReasonArmed3,120ProposesMerchandiser approves swaps86%E-commerce and delivery

Price Watcher

Reads Market prices, Own prices · writes Price proposals

SenseWaiting on human12,400ProposesCategory head approves94%Merchandising, pricing and margin

Leak Detector

Reads Invoices, Cost master · writes Leak cases

GuardRunning2,100ProposesFinance signs recovery91%Merchandising, pricing and margin

Terms Analyst

Reads Trading terms · writes Negotiation packs

ReasonWaiting on human140DraftsBuyer negotiates88%Merchandising, pricing and margin

Range Agent

Reads Unserved demand · writes Listing candidates

ReasonArmed620ProposesRange committee decides85%Merchandising, pricing and margin

Loyalty Brain

Reads Member history, Consent · writes Audience waves

ReasonRunning8,400ProposesCRM lead approves waves90%Customer, loyalty and marketing

Inbound Voice Agent

Reads Member record, Order state · writes Call summaries, Tasks

ConverseRunning2,140FullHands to store on request92%Customer, loyalty and marketing

Outbound Voice Agent

Reads Consent register, Offer · writes Call outcomes

ConverseRunning1,620ProposesConsent checked per call90%Customer, loyalty and marketing

Listening Agent

Reads Reviews, Public posts · writes Store tasks

SenseWaiting on human14,800ProposesStore answers publicly87%Customer, loyalty and marketing

Copy Agent

Reads Brand kit, Signals · writes Copy sets

ActRunning940DraftsBrand signs off89%Customer, loyalty and marketing

Reel Agent

Reads Asset library · writes Reel cuts

ActWaiting on human62DraftsBrand signs off84%Customer, loyalty and marketing

Screening Agent

Reads Applications · writes Shortlists

ConverseRunning1,840ProposesHiring manager decides88%People and workforce

Roster Broker

Reads Roster, Availability · writes Shift offers

ActWaiting on human760ProposesSupervisor confirms90%People and workforce

Retention Sensor

Reads Tenure, Shift patterns · writes Risk lists

SenseWaiting on human420ProposesLine manager talks83%People and workforce

Energy Agent

Reads Meters, Tariff, Weather · writes Setpoint plans

ActWaiting on human980ProposesSite engineer approves91%Property, energy and facilities

Asset Sensor

Reads Asset telemetry · writes Work orders

SenseRunning41,000ProposesTechnician confirms89%Property, energy and facilities

Reconciliation Agent

Reads Ledger, Invoices · writes Matches, Queries

ActRunning84,000ProposesAP resolves mismatches96%Finance, risk and shared services

Shrink Sensor

Reads Till exceptions, Camera · writes Case files

GuardWaiting on human3,400ProposesLP manager owns case88%Finance, risk and shared services

Narrative Agent

Reads Ledger, Prior commentary · writes Draft commentary

ActWaiting on human180DraftsController reviews86%Finance, risk and shared services

Document Reader

Reads Lab reports, Invoices · writes Structured fields

SenseRunning6,400ProposesQA blocks or releases93%Private label and sourcing

Compliance Checker

Reads Rules, Artwork · writes Compliance reports

GuardRunning2,800ProposesRegulatory signs94%Private label and sourcing

Sourcing Agent

Reads Supplier database · writes Shortlists

ReasonArmed320ProposesSourcing lead approves85%Private label and sourcing