Operating scope
Country head
Capability
All capabilities
Active handovers
0
Outcomes written back
0
Agent mesh
36 agents, five layers, one mesh
Agents do not sit in silos. A sensing agent writes evidence into the lake, a reasoning agent turns it into a proposal, a conversing agent asks the person who owns it, and an acting agent carries it out under a stated limit. Guard agents watch the whole mesh.
Agents by layer
Agents by state right now
How much each may do alone
The mesh, layer by layer
Read left to right. Evidence flows one way; decisions flow back.
Sense
Reason
Converse
Act
Guard
Every agent, in full
Filter by layer and state. Each row states what it reads, what it writes, and the human gate it cannot pass.
| Agent | Layer | State | Runs today | May act | Human gate | Agreement | Vertical |
|---|---|---|---|---|---|---|---|
Shelf Sentinel Reads Aisle cameras, Till lines · writes Gap picks, Shelf truth | Sense | Running | 18,420 | Proposes | Section head confirms gaps | 94% | Hypermarkets and stores |
Aisle Concierge Reads Bay map, Live stock · writes Answers, Unserved demand | Converse | Running | 9,640 | Full | Hands over on request | 91% | Hypermarkets and stores |
Queue Forecaster Reads Footfall, Till states · writes Till requests | Reason | Waiting on human | 1,104 | Proposes | Duty manager opens tills | 88% | Hypermarkets and stores |
Replenishment Planner Reads Shelf truth, DC stock · writes Purchase orders | Act | Running | 4,210 | Full | Planner veto above AED 250k | 93% | Supply chain and logistics |
Demand Sensor Reads Sales, Weather, Events · writes Demand curves | Sense | Running | 22,800 | Full | None | 90% | Supply chain and logistics |
Route Builder Reads Orders, Traffic · writes Load plans | Reason | Waiting on human | 640 | Proposes | Controller releases plan | 92% | Supply chain and logistics |
Supplier Correspondent Reads ASN, Contracts · writes Written chases | Converse | Running | 820 | Drafts | Buyer signs claims | 89% | Supply chain and logistics |
Countdown Pricer Reads Batch expiry, Sales curve · writes Markdowns | Act | Running | 6,120 | Full | Floor price set by human | 95% | Fresh food and production |
Production Planner Reads Sales, Weather · writes Tray plans | Reason | Waiting on human | 380 | Proposes | Head baker accepts | 87% | Fresh food and production |
Cold Chain Sentinel Reads Chiller probes · writes Break alerts | Guard | Waiting on human | 2,940 | Proposes | Technician confirms | 96% | Fresh food and production |
Rescue Router Reads Expiry, Live orders · writes Rescue offers | Act | Armed | 210 | Full | Fresh manager opens window | 90% | Fresh food and production |
Substitution Agent Reads Stock, Acceptance history · writes Substitute offers | Converse | Running | 7,410 | Proposes | Picker confirms | 92% | E-commerce and delivery |
Slot Planner Reads Pick capacity, Rider supply · writes Open slots | Reason | Waiting on human | 1,860 | Proposes | Node manager closes slots | 91% | E-commerce and delivery |
Care Agent Reads Order state, Policy · writes Written answers | Converse | Running | 5,280 | Full | Care lead above AED 300 | 93% | E-commerce and delivery |
Basket Agent Reads Order history, Loyalty · writes Prefilled baskets | Reason | Armed | 3,120 | Proposes | Merchandiser approves swaps | 86% | E-commerce and delivery |
Price Watcher Reads Market prices, Own prices · writes Price proposals | Sense | Waiting on human | 12,400 | Proposes | Category head approves | 94% | Merchandising, pricing and margin |
Leak Detector Reads Invoices, Cost master · writes Leak cases | Guard | Running | 2,100 | Proposes | Finance signs recovery | 91% | Merchandising, pricing and margin |
Terms Analyst Reads Trading terms · writes Negotiation packs | Reason | Waiting on human | 140 | Drafts | Buyer negotiates | 88% | Merchandising, pricing and margin |
Range Agent Reads Unserved demand · writes Listing candidates | Reason | Armed | 620 | Proposes | Range committee decides | 85% | Merchandising, pricing and margin |
Loyalty Brain Reads Member history, Consent · writes Audience waves | Reason | Running | 8,400 | Proposes | CRM lead approves waves | 90% | Customer, loyalty and marketing |
Inbound Voice Agent Reads Member record, Order state · writes Call summaries, Tasks | Converse | Running | 2,140 | Full | Hands to store on request | 92% | Customer, loyalty and marketing |
Outbound Voice Agent Reads Consent register, Offer · writes Call outcomes | Converse | Running | 1,620 | Proposes | Consent checked per call | 90% | Customer, loyalty and marketing |
Listening Agent Reads Reviews, Public posts · writes Store tasks | Sense | Waiting on human | 14,800 | Proposes | Store answers publicly | 87% | Customer, loyalty and marketing |
Copy Agent Reads Brand kit, Signals · writes Copy sets | Act | Running | 940 | Drafts | Brand signs off | 89% | Customer, loyalty and marketing |
Reel Agent Reads Asset library · writes Reel cuts | Act | Waiting on human | 62 | Drafts | Brand signs off | 84% | Customer, loyalty and marketing |
Screening Agent Reads Applications · writes Shortlists | Converse | Running | 1,840 | Proposes | Hiring manager decides | 88% | People and workforce |
Roster Broker Reads Roster, Availability · writes Shift offers | Act | Waiting on human | 760 | Proposes | Supervisor confirms | 90% | People and workforce |
Retention Sensor Reads Tenure, Shift patterns · writes Risk lists | Sense | Waiting on human | 420 | Proposes | Line manager talks | 83% | People and workforce |
Energy Agent Reads Meters, Tariff, Weather · writes Setpoint plans | Act | Waiting on human | 980 | Proposes | Site engineer approves | 91% | Property, energy and facilities |
Asset Sensor Reads Asset telemetry · writes Work orders | Sense | Running | 41,000 | Proposes | Technician confirms | 89% | Property, energy and facilities |
Reconciliation Agent Reads Ledger, Invoices · writes Matches, Queries | Act | Running | 84,000 | Proposes | AP resolves mismatches | 96% | Finance, risk and shared services |
Shrink Sensor Reads Till exceptions, Camera · writes Case files | Guard | Waiting on human | 3,400 | Proposes | LP manager owns case | 88% | Finance, risk and shared services |
Narrative Agent Reads Ledger, Prior commentary · writes Draft commentary | Act | Waiting on human | 180 | Drafts | Controller reviews | 86% | Finance, risk and shared services |
Document Reader Reads Lab reports, Invoices · writes Structured fields | Sense | Running | 6,400 | Proposes | QA blocks or releases | 93% | Private label and sourcing |
Compliance Checker Reads Rules, Artwork · writes Compliance reports | Guard | Running | 2,800 | Proposes | Regulatory signs | 94% | Private label and sourcing |
Sourcing Agent Reads Supplier database · writes Shortlists | Reason | Armed | 320 | Proposes | Sourcing lead approves | 85% | Private label and sourcing |

