Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Lulu Retail Holdings · operating console

Today at Oman

Country head view. 27 stores. 78 items are open in scope, 44 of them are yours to decide and 34 sit with someone below or above you. Each item carries a modelled annual value against its own place. The figure beside the list below is the five largest only, because these items overlap and a total of all of them would be arithmetic rather than money.

44 yours · AED 33.4m to AED 103.9m in the five largest

What is open where you are sitting

ChooseA rival is 8% under us on the television line that sets price perceptionOman

Television is where price perception in electronics gets set.

Approve10 electronics lines moved more than 8% in the market this weekOman

The standing review is weekly, so on current cycle these lines sit exposed for another six trading days.

QuestionTwo equal alternatives, one carries more margin, and the agent will not choose quietlyOman

Leading with the higher margin line is a normal retail decision.

Approve30 customers in Oman asked for a brand we do not list, from one catchmentOman

Concentration is what makes this a range question rather than noise.

Approve40 lines across 8 stores in Oman are on the system and not on the shelfOman

A phantom line reads the same to every system downstream, because they all read the same SAP position.

BlockedTwo stores in Oman cannot be read at allOman

Those two stores are not showing zero phantom stock.

Measures at this scope

Oman

Basket size

156.1

Average transaction value

Conversion

60.4%

Visits that end in a transaction

On-shelf availability

93.2%

Lines found where the system says they are

Fresh waste

2.7%

Fresh sales value written off

E-commerce share

8.8%

Store catchment sales placed online

Loyalty active

58.1%

Members transacting in the last ninety days

The seven systems

Converse and the CRM sit inside all seven

AvailabilityOS

The live product and price question, answered from the record rather than from a store call.

21 issues · 12 waiting PlacementOS

What the store's own cameras already see, read anonymously, turned into where things should sit.

21 issues · 15 waiting LoyaltyOS

Happiness read as behaviour rather than as a points balance, with consent checked before anything is sent.

18 issues · 11 waiting MarginOS

Cost and revenue read together across every system, so the leak that sits between two functions is still visible.

21 issues · 15 waiting PerishablesOS

Fresh has a clock on it. Price, reach and route decided against the clock rather than at a fixed hour.

15 issues · 9 waiting PeopleOS

Frontline hiring, joining and staying, run in the languages the frontline actually speaks.

15 issues · 8 waiting MarketingOS

Creative built from what customers actually said, published per catchment, measured against store outcomes.

15 issues · 8 waiting

Group figures published by Lulu Retail Holdings are used where they exist. Store and zone level operating figures are demonstration values, marked in Method and limits.