39 AI products across ten verticals

Camera and till evidence reconciled into a shelf truth feed per aisle.

Owner:

Country retail director

Humans in the loop:

Section heads confirm each gap before a pick is raised.

Agents:

Shelf Sentinel, Replenishment Planner

Reads:

Aisle cameras, Till lines, Backroom stock, Planogram master

Writes:

Gap picks, Planogram breaks, Phantom stock flags

No stock write-off without a named human approval.

Answers where an item sits, in aisle and bay, in the shopper's language.

Owner:

Store operations

Humans in the loop:

Customer service desk picks up anything the agent refuses.

Agents:

Aisle Concierge, Language Router

Reads:

Bay map, Live stock, Arabic and Malayalam phrase bank

Writes:

Aisle and bay answer, Substitute offer, Unserved demand log

Never promises stock it cannot see.

Predicts till load 40 minutes ahead and asks for a named opener.

Owner:

Store manager

Humans in the loop:

Duty manager approves each till opening.

Agents:

Queue Forecaster, Roster Broker

Reads:

Footfall counters, Till states, Roster

Writes:

Open till request, Break reshuffle

Cannot move a colleague without their supervisor.

Flags where the floor has drifted from the agreed plan.

Owner:

Category head

Humans in the loop:

Space planners sign off every reset.

Agents:

Shelf Sentinel

Reads:

Aisle cameras, Space plan

Writes:

Reset task, Drift trend

Photographic evidence attached to every claim.

Times markdowns by hour, shelf life and footfall instead of a fixed rule.

Owner:

Fresh category head

Humans in the loop:

Fresh manager sets the floor price the agent may not cross.

Agents:

Countdown Pricer, Demand Sensor

Reads:

Batch expiry, Hourly sales curve, Footfall

Writes:

Markdown ladder, Rescue basket, Donation handover

Never prices below the agreed floor; every step logged.

Tells each kitchen what to bake, in what tray count, per two-hour slot.

Owner:

Production manager

Humans in the loop:

Head baker accepts or edits the plan each shift.

Agents:

Production Planner, Weather Signal

Reads:

Hourly sales, Weather, Local events, Ramadan calendar

Writes:

Tray plan, Ingredient call-off

Plans are proposals; the kitchen signs the final sheet.

Offers short-dated fresh to nearby delivery baskets before it is lost.

Owner:

E-commerce and fresh

Humans in the loop:

Fresh manager releases each rescue window.

Agents:

Rescue Router, Proximity Offer Agent

Reads:

Batch expiry, Live delivery orders, Rider radius

Writes:

Rescue offer, Rider batch

Only lines inside food-safety windows.

Watches chiller and freezer traces and calls a break before product is lost.

Owner:

Quality and safety

Humans in the loop:

Technician confirms and logs the fix.

Agents:

Cold Chain Sentinel

Reads:

Chiller probes, Door events, Maintenance history

Writes:

Break alert, Product hold

Product holds need a named quality sign-off.

Orders to shelf-truth demand rather than book stock.

Owner:

Supply chain director

Humans in the loop:

Planners hold veto on any order above threshold.

Agents:

Replenishment Planner, Demand Sensor, Shelf Sentinel

Reads:

Shelf truth, DC stock, Lead times, Promotion calendar

Writes:

Purchase order, Store allocation

Orders above AED 250k route to a human planner.

Builds drops by store window, heat and traffic each evening.

Owner:

Logistics head

Humans in the loop:

Transport controller releases the plan.

Agents:

Route Builder, Traffic Signal

Reads:

Order lines, Vehicle capacity, Store windows, Traffic

Writes:

Load plan, Driver run sheet

Driver hours rules are hard limits, not preferences.

Chases suppliers in writing when an inbound slips.

Owner:

Vendor management

Humans in the loop:

Buyer approves any claim or penalty.

Agents:

Supplier Correspondent, Claims Agent

Reads:

ASN feed, Gate scans, Contract terms

Writes:

Written chase, Claim draft, Escalation

No claim is filed without a buyer's signature.

Reads documents, pre-fills declarations, flags mismatches.

Owner:

Imports

Humans in the loop:

Customs broker signs every declaration.

Agents:

Document Reader, Compliance Checker

Reads:

Invoices, Packing lists, HS master

Writes:

Draft declaration, Mismatch list

Never files; drafts only.

Offers a substitute the shopper actually accepts, in their language.

Owner:

E-commerce director

Humans in the loop:

Picker confirms in the aisle.

Agents:

Substitution Agent, Aisle Concierge

Reads:

Live stock, Past acceptance, Price parity rules

Writes:

Substitute offer, Refund decision

Never upsells price without consent.

Promises only the slots the network can actually serve.

Owner:

Fulfilment

Humans in the loop:

Node manager can close a slot instantly.

Agents:

Slot Planner, Rider Broker

Reads:

Pick capacity, Rider supply, Traffic

Writes:

Open slots, Surge flag

Promise never exceeds observed capacity.

Rebuilds a shopper's usual basket in one tap with fresh timing.

Owner:

Digital merchandising

Humans in the loop:

Merchandiser approves every promoted swap.

Agents:

Basket Agent, Loyalty Brain

Reads:

Order history, Loyalty profile, Stock

Writes:

Prefilled basket, Reminder

Suppression and consent honoured before any nudge.

Handles where-is-my-order and refunds in writing, end to end.

Owner:

Customer care

Humans in the loop:

Care lead owns anything above AED 300.

Agents:

Care Agent, Refund Agent

Reads:

Order state, Rider position, Refund policy

Writes:

Written answer, Refund draft

Refunds above threshold need a human.

Compares shelf price to market daily and proposes a move with a reason.

Owner:

Group merchandising

Humans in the loop:

Category head approves each price move.

Agents:

Price Watcher, Competitor Reader

Reads:

Own prices, Market scrapes, Elasticity history

Writes:

Price move proposal, Hold decision

No automatic price change; proposals only.

Finds where margin leaves quietly: wrong cost, missed claim, bad promo.

Owner:

Commercial finance

Humans in the loop:

Finance signs off each recovery.

Agents:

Leak Detector, Claims Agent

Reads:

Cost master, Invoices, Promotion funding, Rebate terms

Writes:

Leak case, Recovery claim

Every case shows the invoice line it came from.

Prepares a negotiation pack and drafts the written ask.

Owner:

Buying director

Humans in the loop:

Buyer runs the conversation; agent drafts only.

Agents:

Supplier Correspondent, Terms Analyst

Reads:

Trading terms, Volume history, Category benchmarks

Writes:

Negotiation pack, Draft letter

Never commits Lulu to terms.

Proposes listings and delistings from demand the network refused.

Owner:

Category head

Humans in the loop:

Range committee decides.

Agents:

Range Agent, Unserved Demand Agent

Reads:

Unserved demand log, Search misses, Space plan

Writes:

Listing candidates, Delist candidates

Committee decision recorded against each candidate.

Writes to lapsing members with a reason they recognise.

Owner:

Loyalty director

Humans in the loop:

CRM lead approves each wave.

Agents:

Loyalty Brain, Outbound Voice Agent, Copy Agent

Reads:

Member history, Category lapse, Consent register

Writes:

Written offer, Call task, Suppression update

Consent and suppression checked before every send.

Inbound and outbound voice that books, confirms and follows up.

Owner:

Customer experience

Humans in the loop:

Store team picks up any refusal within 60 seconds.

Agents:

Inbound Voice Agent, Outbound Voice Agent

Reads:

Member record, Store diary, Order state

Writes:

Call summary, Task, Written follow-up

Agent states it is an assistant and hands over on request.

Reads public posts and reviews per store and routes what matters.

Owner:

Brand and comms

Humans in the loop:

Store manager answers anything named.

Agents:

Listening Agent, Reputation Router

Reads:

Reviews, Public social, Store mentions

Writes:

Store task, Theme report

No public reply without a named human.

Builds local creative, reels and copy from live category signals.

Owner:

Marketing director

Humans in the loop:

Brand approves every asset before it runs.

Agents:

Copy Agent, Reel Agent, Spend Agent

Reads:

Category signals, Brand kit, Spend plan

Writes:

Creative set, Media plan, Attribution read

Brand sign-off is mandatory and logged.

Screens and books in five languages, never scores a person alone.

Owner:

Talent acquisition

Humans in the loop:

Hiring manager makes every decision.

Agents:

Screening Agent, Scheduler

Reads:

Applications, Role profiles, Roster gaps

Writes:

Shortlist, Interview slots

No automated rejection; agent explains and a human decides.

Fills tomorrow's gaps with willing, qualified colleagues.

Owner:

Store operations

Humans in the loop:

Supervisor confirms every shift change.

Agents:

Roster Broker, Queue Forecaster

Reads:

Roster, Availability, Skills, Labour rules

Writes:

Shift offer, Coverage plan

Labour law limits are hard constraints.

Names the teams at risk and what has already been tried.

Owner:

HR director

Humans in the loop:

Line manager owns the conversation.

Agents:

Retention Sensor

Reads:

Tenure, Shift patterns, Pay events, Exit reasons

Writes:

Risk list, Suggested conversation

No individual score is shown without HR context.

Walks a new joiner through training, kit and check-ins.

Owner:

Learning

Humans in the loop:

Buddy and supervisor own the check-ins.

Agents:

Onboarding Agent

Reads:

Joiner record, Training plan

Writes:

Day plan, Check-in prompt

Training completion still recorded by a human.

Shifts chillers, lighting and HVAC against tariff and footfall.

Owner:

Facilities director

Humans in the loop:

Site engineer approves any setpoint change.

Agents:

Energy Agent, Weather Signal

Reads:

Meter reads, Tariff, Weather, Footfall

Writes:

Setpoint proposal, Load shift plan

Comfort and food-safety limits are hard bounds.

Calls a failure before it closes an aisle or a till.

Owner:

Engineering

Humans in the loop:

Technician confirms the fault and the fix.

Agents:

Asset Sensor, Cold Chain Sentinel

Reads:

Asset telemetry, Work orders, Parts stock

Writes:

Work order, Parts call-off

Work orders always name a responsible engineer.

Reads leases, models renewals, drafts tenant correspondence.

Owner:

Property

Humans in the loop:

Leasing manager negotiates and signs.

Agents:

Document Reader, Terms Analyst

Reads:

Leases, Tenant sales, Footfall

Writes:

Renewal model, Draft letter

Drafts only; never binds Lulu.

Reconciles, explains variances and drafts the commentary.

Owner:

Group finance

Humans in the loop:

Controller signs the close.

Agents:

Reconciliation Agent, Narrative Agent

Reads:

Ledgers, Bank feeds, Prior commentary

Writes:

Variance pack, Draft commentary

No journal is posted by an agent.

Joins till, camera and stock evidence into named cases.

Owner:

Loss prevention

Humans in the loop:

LP manager owns every case and interview.

Agents:

Shrink Sensor, Shelf Sentinel

Reads:

Till exceptions, Camera events, Stock counts

Writes:

Case file, Coaching task

No accusation; evidence goes to a named human only.

Matches, queries and routes invoices without a keyer.

Owner:

Shared services

Humans in the loop:

AP lead resolves every mismatch.

Agents:

Document Reader, Reconciliation Agent

Reads:

Invoices, POs, Receipts

Writes:

Matched invoice, Query letter

Payment release stays with finance.

Forecasts cash by country and flags exposure early.

Owner:

Treasury

Humans in the loop:

Treasurer decides every position.

Agents:

Cash Forecaster

Reads:

Bank feeds, Sales forecast, Payment runs

Writes:

Cash view, Exposure flag

Advisory only; no transactions.

Finds categories where an own brand would win, with the evidence.

Owner:

Private label director

Humans in the loop:

Brand committee decides each launch.

Agents:

Range Agent, Competitor Reader

Reads:

Category sales, Price gaps, Market data

Writes:

Launch candidate, Price architecture

Committee decision recorded per candidate.

Reads test reports and audits, flags what fails before it ships.

Owner:

Quality assurance

Humans in the loop:

QA manager blocks or releases.

Agents:

Document Reader, Compliance Checker

Reads:

Lab reports, Audit files, Spec master

Writes:

Pass or block, Corrective action

Only a QA manager may release a blocked batch.

Shortlists suppliers against spec, cost and compliance.

Owner:

Global sourcing

Humans in the loop:

Sourcing lead negotiates.

Agents:

Sourcing Agent, Terms Analyst

Reads:

Supplier database, Specs, Freight rates

Writes:

Shortlist, Landed cost model

No supplier is approved without an audit on file.

Checks artwork against each country's labelling rules.

Owner:

Regulatory

Humans in the loop:

Regulatory affairs signs artwork.

Agents:

Compliance Checker, Copy Agent

Reads:

Artwork, Country rules, Ingredient master

Writes:

Compliance report, Correction list

Artwork release stays with regulatory.