Operating scope
Country head
Capability
All capabilities
Active handovers
0
Outcomes written back
0
Lulu AI operating system
Mission control
One surface for the whole group: what the agents are doing right now, what is waiting on a person, and what it is worth. Every vertical, feed and decision in this operating system is reachable from here.
Agents running now
18
270,276 agent runs today
Waiting on a person
14
15 decisions in the queue
AI products live
19 of 39
Across ten verticals
Modelled annual value
AED 766m
Modelled, not booked
Value captured against modelled
Captured value is what finance has agreed. Modelled value is the calculated opportunity. Both in AED millions.
Where the work sits
How the group's operating decisions are split today.
Hours of work, agent and human
Agent hours grow; human hours move from checking to deciding.
Modelled value by vertical
AED millions a year, at current scope.
AI maturity by vertical
How far each vertical has moved from nothing to operating with agents.
Waiting on a person right now
Nothing here moves until a named human decides. Open the vertical to act.
Queue Forecaster
Asking to open till 14 at 18:40 · Bousher, Oman
Production Planner
Tomorrow's tray plan for 38 kitchens · Network
Cold Chain Sentinel
Chiller 4 drifting at Riyadh Exit 9 · Riyadh, KSA
Route Builder
Jebel Ali evening wave, 74 drops · UAE
Slot Planner
Closing 20:00 slot in Sharjah, rider supply short · Sharjah, UAE
Price Watcher
412 price gaps reviewed, 38 proposals raised · Network
Terms Analyst
Prepared 6 negotiation packs · KSA
Listening Agent
14 named complaints routed to stores · UAE, Oman
Reel Agent
Six Ramadan cuts rendered · Group
Roster Broker
Offering 34 shifts for tomorrow · UAE
Retention Sensor
Nine teams flagged at risk · KSA, Oman
Energy Agent
Proposing a 2-hour chiller shift at Dubai Festival · Dubai, UAE
Shrink Sensor
21 new cases assembled · Network
Narrative Agent
Drafting August variance commentary · Group
Range Agent
Six own brand candidates prepared · Group
The ten verticals
Every vertical is a full workspace: its own live agents, feeds, products, risks and named owners.
Hypermarkets and stores
62%111 trading floors, 6 countries, 1.9m weekly baskets.
111 stores · 84 hypermarkets · 27 express
AED 69m modelled · 4 agents on shift
Fresh food and production
55%Bakery, butchery, kitchen and produce yield across the network.
111 fresh floors · 38 production kitchens
AED 68m modelled · 4 agents on shift
Supply chain and logistics
48%Distribution centres, fleet, imports and store replenishment.
9 distribution centres · 640 vehicles
AED 94m modelled · 4 agents on shift
E-commerce and delivery
58%App, web, dark stores and rider network across the Gulf.
6 markets · 22 dark store nodes
AED 65m modelled · 4 agents on shift
Merchandising, pricing and margin
51%Category plans, price position, promotions and supplier terms.
38 categories · 21,400 suppliers
AED 141m modelled · 4 agents on shift
Customer, loyalty and marketing
64%Lulu Connect members, campaigns, stores' local social and service.
8.4m members · 6 markets
AED 74m modelled · 4 agents on shift
People and workforce
44%66,000 colleagues, hiring, rosters, retention and redeployment.
66,000 colleagues · 41 nationalities
AED 57m modelled · 4 agents on shift
Property, energy and facilities
32%Malls, leases, energy load and maintenance across the estate.
24 malls · 111 trading sites
AED 53m modelled · 3 agents on shift
Finance, risk and shared services
38%Close, treasury, shrink, audit and shared service desks.
6 country ledgers · 1 group close
AED 77m modelled · 3 agents on shift
Private label and sourcing
35%Own brands, global sourcing offices and quality assurance.
14 own brands · 9 sourcing offices
AED 68m modelled · 3 agents on shift