Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Hypermarkets and stores

Agent on shift

Shelf Sentinel

Accountable person

Section heads

Evidence · 3 min

Till line items

Next step

AvailabilityOS

AvailabilityOS · screen 05 of 07

Shelf truth

Where the system says yes and the shelf says no. Two feeds that disagree are more useful than either alone.

3 issues · 2 waiting on you

Issues in scope

13 instances across 12 places

Waiting on you

0 already decided in this session

Three largest

AED 7.1m–AED 20.3m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Store operations, Information technology

Scope

Oman

27 stores · all capabilities

Listen

SAP stock positionPick failuresAnonymous camera zone activityLast count date

Process

Positive and unmoved despite footfallPick failures against positive stockIs the zone actually shopped

Act

Request a countStop quoting the lineName the stores that cannot be read

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues across 13 places · 2 waiting on you

Approve

40 lines across 8 stores in Oman are on the system and not on the shelf

Oman

What happened

Each line reads positive in SAP, has not moved in nine days or more, and sits in a zone the cameras show is being shopped normally. Pick failures confirm it on 13 of them. This pattern holds across four weeks, so it is not a counting artefact.

Why it matters

A phantom line reads the same to every system downstream, because they all read the same SAP position. It suppresses replenishment on the line, so the gap persists, and it makes the agent quote availability that is not there.

Already done

Quoting is paused on all 40 lines. A count sequence has been prepared so no store loses more than one trading disruption this week.

Worth

AED 7.0m to AED 19.9m a yearModelledPhantom stock suppresses replenishment on the line and blocks the sale. Value is the lost rate of sale over the days the line reads positive and is not there.Lines positive and unmoved past nine days

Then what

Count sequence on the store task list, quoting stays pausedStore operationsReports back 21 Sept

If approved

Counts run in sequence, one store at a time, quoting stays paused until each clears

If declined

All counts land in the same week, two stores lose a trading day, and the lines stay unquotable longer

Done

Quoting at Salalah Grand Mall is paused on the lines under question

Salalah Grand Mall

What happened

Where a line is flagged as phantom, the agent stops offering it to callers until the count clears. This happened without anyone asking.

Why it matters

Quoting stock we cannot find costs the customer twice: once on the call, once on the trip. Pausing is the cheap decision and it reverses itself the moment the count clears.

Already done

Paused automatically, with the bay named on each line so the count takes minutes rather than a floor walk.

Worth

AED 155k to AED 413k a yearModelledCallers not sent for stock that is not there. Value is the wasted trips avoided over the days a line is under question.Quotes issued on unverified lines

Then what

Running continuouslyCustomer careStanding, no return date

Paused on the flagged lines, reverses automatically when the count clears

Also open at

Blocked

Two stores in Oman cannot be read at all

Oman

What happened

Shelf truth needs the camera zone map to know whether a zone is being shopped. Two sites have not supplied their zone mapping, so the SAP position there cannot be tested against anything.

Why it matters

Those two stores are not showing zero phantom stock. They are showing nothing. A blind spot that looks like a clean result is worse than a known gap, which is why it sits in the queue rather than in a footnote.

Already done

The two sites are named and excluded from the group figure, so the number above is not quietly overstated.

Exposure

Not a revenue lineTwo stores are not showing zero phantom stock, they are showing nothing. A blind spot that reads as a clean result is worse than a known gap.Stores readable for shelf truth

Then what

Zone mapping request raisedInformation technologyReports back 26 Sept

Needs

Camera zone mapping for the two sites

Owner

Information technology, video analytics team