Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

People and workforce

Agent on shift

Screening Agent

Accountable person

Hiring managers

Evidence · hourly

Roster and attendance

Next step

PeopleOS

PeopleOS · screen 02 of 05

Filling the roster

The gap between an offer and someone actually standing on the floor.

3 issues · 2 waiting on you

Issues in scope

5 instances across 5 places

Waiting on you

0 already decided in this session

Three largest

AED 2.7m–AED 8.1m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Country HR, City HR lead

Scope

Oman

27 stores · all capabilities

Listen

Open roles by store and shiftCandidates past screeningOffer and acceptance statusStart date against roster need

Process

Which vacancies hurt trading mostWhich candidates are still liveWhat is actually holding the start date

Act

Chase the step that is stuckSurface the store that is worst affectedHand the blocked ones to HR

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues across 5 places · 2 waiting on you

Done

Candidates are chased at the step that is actually stuck

Oman

What happened

Between offer and start there are several steps, and the one holding each candidate is known. Contact goes to that step rather than as a general follow up.

Why it matters

Generic chasing is how candidates go quiet. A message that names the exact document or appointment outstanding, in their language, is the difference between a start date and a candidate who accepted somewhere else while waiting.

Already done

Running per candidate, per step, in the candidate's language, with HR copied on anything that does not move.

Worth

AED 2.1m to AED 6.3m a yearModelledCandidates chased at the specific step holding them rather than generally. Value is the offers that convert to a start date instead of going quiet.Offer to start conversion

Then what

Running continuously, per candidate per stepCountry HRStanding, no return date

Chased per candidate at the specific step holding them

Approve

Vacancies in Muscat are being filled in the order they were raised, not the order they hurt

Muscat

What happened

Open roles are worked as a queue. Some of those vacancies sit in stores and shifts where the measured queue wait and service impact is already worst, and they are treated identically to a vacancy in a fully covered store.

Why it matters

An unfilled evening shift in a store already crossing six minutes of queue wait costs trading immediately. The same vacancy in a covered store costs very little for several weeks. The list should be sorted by that, and today it is sorted by date.

Already done

Open roles are ranked against measured trading impact from PlacementOS, so the queue reflects cost rather than age.

Worth

AED 578k to AED 1.8m a yearModelledVacancies worked by date rather than by trading impact. Value is the trading recovered by filling the shifts that are costing something first.Vacancy days in worst covered stores

Then what

Vacancy list reordered by measured trading impactCity HR leadReports back 23 Sept

If approved

The vacancy list for Muscat is ranked by measured trading impact

If declined

Roles keep being worked in the order raised and the worst covered stores stay worst covered

Also open at

Question

It is not settled how often a candidate should be contacted before stopping

Jaber Al Ahmad

What happened

Some candidates go quiet and restart weeks later. Some never respond. There is no agreed contact limit and the agent will not set one for itself.

Why it matters

Too few contacts loses candidates who were simply busy. Too many is harassment, and at this volume it becomes a pattern that gets noticed. The limit is an HR policy decision and needs to be written down once.

Already done

Contact stops at a conservative default until the policy is set.

Exposure

Not a revenue lineToo few contacts loses candidates who were busy. Too many becomes a pattern that gets noticed at this volume.Contact limit set by policy

Then what

Contact limit set and appliedGroup HRReports back 23 Sept