Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Finance, risk and shared services

Agent on shift

Reconciliation Agent

Accountable person

Controllers

Evidence · hourly

General ledger

Next step

MarginOS

MarginOS · screen 02 of 07

Leak detection

The findings that live between two functions and appear in neither report.

3 issues · 2 waiting on you

Issues in scope

3 instances across 2 places

Waiting on you

0 already decided in this session

Three largest

AED 7.6m–AED 23.4m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Country head, Group

Scope

Oman

27 stores · all capabilities

Listen

All four other operating systemsFinanceSupplier agreementsStore execution evidence

Process

Join across functionsIs anyone currently reporting thisWhich single cause explains two symptoms

Act

To the country head with the workingQuantified before it is raisedNever as a monthly pack item

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues · 2 waiting on you

Done

Three stores carry double the substitution rate and the highest fresh waste, for one reason

Oman

What happened

E-commerce substitution and fresh waste are reported by two different functions, on two different cycles, to two different people. The same three stores top both.

Why it matters

Read separately, one looks like a picking problem and the other like a forecasting problem, and each gets worked on its own terms. Read together, it is a single cause, and the fix is one intervention rather than two that do not work.

Already done

The two are joined and the common cause is isolated at store level, with the evidence from both sides attached.

Worth

AED 4.9m to AED 15.3m a yearModelledSubstitution and fresh waste reported separately with one cause behind both. Value is the single intervention replacing two that do not work.Stores topping both symptom lists

Then what

Running continuously across the five systemsGroupStanding, no return date

Joined and isolated as one cause, with both symptom sets attached

Approve

A funded promotion in Oman was claimed in full and executed at 11 of 16 stores

Oman

What happened

Group booked the supplier funding. Store operations executed the promotion at 11 of 16 stores. Finance settled the claim against the agreement. Each of the three did exactly what they were supposed to do with the information they had.

Why it matters

The finding only exists when funding, execution and settlement are read together, and each of the three is currently held by a different function. This is the shape of most margin leakage: a gap between functions rather than a failure inside one.

Already done

The three sources are joined and the exposure is quantified store by store, with the agreement and the camera execution evidence attached.

Worth

AED 2.7m to AED 8.1m a yearModelledFunding claimed in full against activity executed at some stores. Value is the exposure recoverable once execution can be evidenced store by store.Funded promotions executed everywhere

Then what

Finding with store level evidence and the agreement attachedCountry headReports back 26 Sept

If approved

The finding goes to the Oman country head with the working and the store level evidence

If declined

It goes into the monthly pack, where a cross-functional finding has no owner and dies

Question

Both findings need a number before anyone will act, and only one can be first

Salalah, Al Wadi

What happened

Quantifying either one properly requires a finance data pull that cannot be run twice in the same week.

Why it matters

Unquantified findings do not get acted on, however well evidenced. Which one goes first determines which one is still open next quarter, and it is a finance capacity decision rather than an operations one.

Already done

Both are assembled to the point where only the quantification is missing, so whichever is chosen moves immediately.

Exposure

Not a revenue lineUnquantified findings do not get acted on however well evidenced. Whichever is not quantified first is still open next quarter.Findings quantified before routing

Then what

Quantification order set, data pull scheduledFinanceReports back 23 Sept