Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Finance, risk and shared services

Agent on shift

Reconciliation Agent

Accountable person

Controllers

Evidence · hourly

General ledger

Next step

MarginOS

MarginOS · screen 01 of 07

Price position by category

Where we sit against the market, by category and country, weekly.

3 issues · 3 waiting on you

Issues in scope

3 instances across 3 places

Waiting on you

0 already decided in this session

Three largest

AED 13.0m–AED 39.6m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Pricing desk, Finance

Scope

Oman

27 stores · all capabilities

Listen

Competitor price feedsOwn price and marginCategory and country

Process

Position by category, not by lineMargin floor before any matchVisible lines matter more than the tail

Act

Weekly pack to the pricing deskResponse chosen by a personFloor confirmed with finance

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues · 3 waiting on you

Approve

Price decisions are being taken on a position up to four weeks old

Jaber Al Ahmad

What happened

The position pack is monthly. Competitor pricing in electronics moves weekly and sometimes faster during promotional windows.

Why it matters

A monthly cycle means every decision in the second half of the month runs on stale data, and the decisions taken look reasonable on paper while being wrong in the market. Moving to weekly costs nothing beyond the routing.

Already done

The computation already runs weekly. Only the routing is monthly.

Worth

AED 6.5m to AED 19.4m a yearModelledHalf of every month's decisions running on data up to four weeks old. Value is the decisions taken on a current position instead.Age of position at decision

Then what

Weekly routing switched onPricing deskReports back 23 Sept

If approved

The position pack routes weekly to the pricing desk

If declined

It stays monthly and half of every month's decisions run on data up to four weeks old

Question

There is no margin floor above which a match happens without a meeting

Xpress, Al Raffa

What happened

Every match currently requires a decision, including matches that are obviously inside our margin tolerance. The floor is a finance parameter and has never been set.

Why it matters

Without a floor, the pricing desk spends its time on decisions that do not need judgement and arrives late on the ones that do. With one, the exceptions are the only thing on the desk.

Already done

The distribution of margin headroom across tracked lines is prepared so the floor can be set against real data.

Worth

AED 4.6m to AED 14.3m a yearModelledA margin floor removes the decisions that do not need judgement. Value is pricing desk capacity moved to the exceptions.Matches requiring a meeting

Then what

Floor set and applied, exceptions only to the deskFinanceReports back 26 Sept

Choose

Electronics sits above market on 20% of tracked lines while grocery sits at or below on 89%

Oman

What happened

These are two completely different competitive positions inside one business, in one country, and they are currently managed on one cycle with one approach.

Why it matters

Grocery is doing its job on price. Electronics is where we are visibly expensive on the lines customers check, and those are the lines that set whether a customer believes the rest of the store is expensive too.

Already done

The two positions are computed and held separately so the response can differ, with the visible lines identified inside electronics.

Worth

AED 1.9m to AED 6.0m a yearModelledTwo competitive positions inside one business managed on one cycle. Value is the margin and volume at stake on the visible electronics lines.Electronics lines above market

Then what

Response recorded per category, lines updatedPricing deskReports back 23 Sept