Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Finance, risk and shared services

Agent on shift

Reconciliation Agent

Accountable person

Controllers

Evidence · hourly

General ledger

Next step

MarginOS

MarginOS · screen 07 of 07

Supplier terms and claims

What was agreed, against what actually happened in the store.

3 issues · 2 waiting on you

Issues in scope

3 instances across 3 places

Waiting on you

0 already decided in this session

Three largest

AED 3.0m–AED 8.9m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Commercial

Scope

Oman

27 stores · all capabilities

Listen

Supplier agreements and fundingStore execution evidence from PlacementOSClaims raised and settled

Process

Agreed against executedStore by store, not chain averageEvidence prepared, not deployed

Act

To commercial with the evidenceRefusal to raise a dispute automaticallyQuestion on future terms

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues · 2 waiting on you

Approve

12 claims this quarter were settled where the funded activity did not run everywhere

Oman

What happened

Claims settle against the agreement. Execution is now measurable store by store from the camera feed. On 12 claims, the funded activity ran at some stores and not others, and the claim settled in full.

Why it matters

Until now there was no way to evidence execution, so claims could only be settled on trust. This is the first quarter where the evidence exists, which makes it a commercial opportunity and also a question about how the last several quarters settled.

Already done

Each claim is assembled with per store execution evidence, dated, so it is usable in a conversation rather than an assertion.

Worth

AED 3.0m to AED 8.9m a yearModelledClaims settled where funded activity ran at some stores and not others. Value is the exposure now evidenced store by store for the first time.Claims with execution evidence attached

Then what

Claim pack with per store execution evidenceCommercialReports back 7 Oct

If approved

The claims go to commercial with per store execution evidence attached

If declined

They settle on the agreement alone, as they have settled in previous quarters, since the evidence did not exist

Question

The same execution gap will recur unless the agreements change

D-Ring Road

What happened

Execution evidence now exists. Whether it becomes a condition in future funded space agreements is a contract question rather than an operational one.

Why it matters

Making it a condition changes the negotiation and probably the rate. Not making it means this analysis repeats every quarter and settles the same way every quarter.

Already done

The question is raised with the current quarter's evidence attached, rather than assumed in either direction.

Exposure

Not a revenue lineWithout an execution condition in the agreement, this analysis repeats every quarter and settles the same way every quarter.Agreements carrying an execution condition

Then what

Contract answer recorded, condition drafted or droppedCommercialReports back 16 Oct

Declined

The evidence would support disputes and the system did not raise any

Al Dajeej

What happened

There is enough to open a dispute on each of these claims. Nothing has been raised.

Why it matters

A supplier relationship is a commercial asset that somebody may be spending on something more valuable than this quarter's claims. An automated system spending it without knowing that is the fastest way to get switched off.

Already done

Evidence prepared and held. The decision to use it, on which claims and with which suppliers, sits entirely with commercial.

Exposure

Not a revenue lineAn automatic dispute spends a supplier relationship commercial may be using for something more valuable than this quarter's claims.Disputes prepared but not raised

Then what

Evidence held, not raisedCommercialStanding, no return date

Override

Commercial can raise these, the agent cannot

Cost of overriding

An automatic dispute spends a supplier relationship commercial may be using for something else