Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Fresh food and production

Agent on shift

Countdown Pricer

Accountable person

Fresh managers

Evidence · 15 min

Batch and expiry

Next step

PerishablesOS

PerishablesOS · screen 05 of 05

Donation and disposal

What did not sell, and what it costs to make it disappear.

3 issues · 1 waiting on you

Issues in scope

3 instances across 3 places

Waiting on you

0 already decided in this session

Three largest

AED 14.2m–AED 44.1m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

Country head

Returns to Country head, Group

Scope

Oman

27 stores · all capabilities

Listen

Unsold short-dated stockDonation partner capacity and windowsDisposal cost by marketLocal regulation on food donation

Process

Is it still safe to donateIs there a partner windowDisposal cost against donation cost

Act

Release to donation before disposalBook the collectionRecord what left and where

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues · 1 waiting on you

Done

Everything that leaves is recorded by route

Salalah, 23rd July Street

What happened

Sold at full price, sold on countdown, delivered as a short-dated basket, donated, or disposed of. Each line, each day, each store.

Why it matters

Food waste reporting is becoming a disclosure requirement in several of these markets. A record built from operations is defensible in a way that an estimate assembled at year end is not, and it costs nothing extra because the system is already making the decisions.

Already done

Recorded per line and per route, with the safe-to-donate determination held against each donated line.

Worth

AED 9.4m to AED 30.2m a yearModelledA waste record built from operations rather than estimated at year end. Value is the disclosure work avoided and the position defensible.Lines recorded by disposal route

Then what

Running continuously, recorded per line and routeGroupStanding, no return date

Recorded by route per line, building the disclosure record as a by-product

Approve

Stock that could be donated in Oman is being disposed of because the window is missed

Oman

What happened

Donation partners operate in fixed collection windows. Short-dated stock is identified after markdown closes, which is frequently after the last window of the day. What could have been donated is disposed of at cost.

Why it matters

Disposal is paid for twice: the stock is written off and the removal is charged. Donation removes the second cost and produces a defensible record for every market that reports on food waste. The barrier is timing, not policy.

Already done

Short-dated stock is identified early enough in the evening to hit the partner window, with the safe-to-donate check applied per line.

Worth

AED 4.7m to AED 13.9m a yearModelledStock disposed of because the donation window closed before markdown did. Value is the removal cost avoided plus the write-off treated correctly.Donatable stock reaching the window

Then what

Donation release armed ahead of the partner windowsCountry headReports back 30 Sept

If approved

Donation release runs before markdown closes in Oman, inside the partner windows

If declined

Stock keeps missing the window and being disposed of at full removal cost

Declined

The agent declined to extend a shelf life to improve a recovery number

Sinaw

What happened

Extending the safe window by a few hours on specific lines would have moved stock that was otherwise disposed of. The rule is set by food safety and was not touched.

Why it matters

This is the one place in the whole system where the incentive to cheat is direct and the consequence is a food safety incident. The rule stays where food safety set it, and the agent has no ability to move it.

Already done

Safe windows are read from the food safety rule set. The agent cannot write to it.

Exposure

Not a revenue lineA shelf life moved to improve a recovery metric is a food safety incident waiting for a date, and it is the one place where the incentive to cheat is direct.Safe windows held at food safety setting

Then what

Refusal held, safe windows unchangedFood safetyStanding, no return date

Override

Nobody. The agent has no write access to the safe window

Cost of overriding

A shelf life moved to improve a recovery metric is a food safety incident waiting for a date