Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Merchandising, pricing and margin

Agent on shift

Price Watcher

Accountable person

Category heads

Evidence · hourly

Cost and price master

Next step

PlacementOS

PlacementOS · screen 06 of 07

Queue and checkout

Where the basket gets abandoned at the last metre.

3 issues · 1 waiting on you

Issues in scope

14 instances across 13 places

Waiting on you

0 already decided in this session

Three largest

AED 10.7m–AED 32.3m

Modelled annual value, three largest only

Running without asking

1 armed and waiting on a threshold

Decision owner

Group

Returns to Store operations, Store manager

Scope

Oman

27 stores · all capabilities

Listen

Anonymous queue counts by till bankFifteen minute blocksAbandoned basket eventsOriginating zone

Process

Wait by block, not daily averageWhich zones feed abandoned basketsTwo weeks before a roster moves

Act

Roster proposal sized to the waitStanding arm on sustained waitsZone read handed back

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues across 14 places · 1 waiting on you

Armed

There is no standing measure that notices a store's queue getting worse

Gharrafa

What happened

Queue performance is observed when someone looks or when a complaint arrives. A store can drift over a month with nothing registering the change.

Why it matters

Queue drift is the most reliable early indicator of a store losing its regular shoppers, and it is almost always noticed after the frequency drop rather than before it.

Already done

The threshold is armed and raises a sized roster proposal rather than an alert.

Worth

AED 10.4m to AED 31.3m a yearModelledQueue drift is the earliest indicator of a store losing regular shoppers. Value is catching it before the frequency drop rather than after.Stores drifting past the wait threshold

Then what

Threshold armed across every storeStore operationsStanding, no return date

Threshold

Eight minute average wait in any block for two consecutive weeks

Fires

A roster proposal is raised automatically with the store and the specific blocks named

Approve

Wait at Salalah Grand Mall crosses six minutes in two evening blocks, every Thursday and Friday

Salalah Grand Mall

What happened

The wait is concentrated between 19:00 and 20:30 on two days. Outside those blocks the store runs comfortably. The pattern is consistent across every week measured, which makes it structural rather than incidental.

Why it matters

A daily average would show this store as fine. The abandoned basket events cluster in exactly those two blocks, and they come disproportionately from the fresh and chilled zones, which is the highest value basket in the store walking out.

Already done

The roster proposal is sized to the two blocks specifically, not to the evening, so the cost is ninety minutes of cover rather than four hours.

Worth

AED 211k to AED 683k a yearModelledBaskets abandoned at the queue in two measured blocks, weighted to the fresh and chilled zones they came from. Value is the abandoned basket value recovered by cover sized to the blocks.Peak block wait against six minutes

Then what

Roster proposal sized to the blocks, on the store listStore managerReports back 23 Sept

If approved

A roster proposal goes to Salalah Grand Mall sized to the two blocks, with the abandoned basket evidence

If declined

The store adds cover across the whole evening and pays for four hours to fix ninety minutes

Also open at

Done

Abandoned baskets at Salalah Grand Mall are matched back to the zones they came from

Salalah Grand Mall

What happened

Baskets left at the queue are counted anonymously and traced to the zones the shopper moved through, so the loss can be attributed to a category rather than to checkout generally.

Why it matters

Checkout abandonment is usually reported as a queue problem and stops there. Knowing that the abandoned baskets are mostly fresh changes who owns the fix and what it is worth fixing.

Already done

Attribution is running and feeds back into the zone read, so a category can see what it loses at the till.

Worth

AED 106k to AED 312k a yearModelledAbandonment attributed to a category rather than to checkout. Value is the category level interventions that become possible once the loss has an owner.Abandoned baskets attributed to a zone

Then what

Running continuouslyCategory and buyStanding, no return date

Attributed by zone and handed back to the category view

Also open at