Operating scope

Country head

Capability

All capabilities

Active handovers

Outcomes written back

Connected work · Agent system

Business vertical

Merchandising, pricing and margin

Agent on shift

Price Watcher

Accountable person

Category heads

Evidence · hourly

Cost and price master

Next step

PlacementOS

PlacementOS · screen 01 of 07

Zone performance

Dwell, pick and conversion for every zone, read from the camera feed the store already runs. Anonymous counts only.

3 issues · 2 waiting on you

Issues in scope

12 instances across 11 places

Waiting on you

0 already decided in this session

Three largest

AED 1.4m–AED 5.1m

Modelled annual value, three largest only

Running without asking

0 armed and waiting on a threshold

Decision owner

City head

Returns to Country retail lead, Group

Scope

Oman

27 stores · all capabilities

Listen

Existing camera feed, anonymous countsTill lines matched to zoneTrading hours and day part

Process

Dwell against pick against basketFour weeks, not oneLike zones across like stores

Act

Test at the storeEscalate where it repeatsNever identify a person

Written backEvery outcome returns to the systems that produced the evidence.

KindOrder

Queue

3 issues across 12 places · 2 waiting on you

Choose

Produce holds the highest dwell in Muscat and close to the lowest pick rate

Muscat

What happened

Across the stores in Muscat, the produce zone records the longest dwell in the store and a pick rate in the bottom three zones. The pattern holds for four consecutive weeks and repeats across 4 of the stores measured.

Why it matters

High dwell with low pick means customers are considering and declining, which is the most expensive thing a zone can do. It occupies the customer's time and the store's best floor and returns less than a zone nobody stops in.

Already done

The read is separated from the verdict. Three explanations fit the same data and each one goes to a different desk, so the choice is put here rather than assumed.

Worth

AED 1.3m to AED 4.6m a yearModelledHigh dwell with low pick in produce. Value is the conversion gap against comparable zones, times the share recoverable once the cause is identified.Produce pick rate against dwell

Then what

Read recorded, test or referral raised on the chosen causeCountry retail leadReports back 30 Sept

Also open at

Approve

The loose produce scales at Sohar sit at the far end of the aisle from the produce

Sohar

What happened

Customers picking loose produce walk the length of the aisle to weigh, then return. The camera shows this as a repeated back and forth inside the zone, and it correlates with the abandoned picks.

Why it matters

This is the cheapest of the three explanations to test and the fastest to reverse. Two weeks of measurement on the same feed settles whether friction explains the produce gap before anyone spends money on price or on handling.

Already done

The test is designed, the measurement runs on the existing feed, and there is no cost beyond moving a scale unit.

Worth

AED 155k to AED 486k a yearModelledA layout friction test costs the move of a scale unit. Value is the conversion recovered if friction proves to be the cause.Abandoned picks in the produce zone

Then what

Test brief on the store list, measurement on the existing feedStore managerReports back 30 Sept

If approved

A two week scales test runs at Sohar, measured on the same feed

If declined

The produce question stays open and the same read repeats next month

Also open at

Declined

The system was asked for individual shopper paths and refused

Zakher Mall, Al Khuwair

What happened

The camera data would technically support following a single shopper through the store. The request came up in scoping. It was refused at design rather than case by case.

Why it matters

The moment a retail camera system follows individuals, it stops being an operations tool and becomes a privacy exposure with a regulator attached. Zone counts answer every question in this console without going anywhere near that.

Already done

Every camera-derived action here is a zone measure. No path, no face, no identity, no re-identification across visits.

Exposure

Not a revenue lineIndividual path tracking ends the conversation with a privacy officer in six jurisdictions, and it is not recoverable once it has been built.Camera reads at zone level only

Then what

Refusal held, zone counts onlyGroupStanding, no return date

Override

Nobody. Refused at design, not case by case

Cost of overriding

Individual path tracking is the line that ends the conversation with a privacy officer, in six jurisdictions at once